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Voice Trainer

1 - 3 YearsMumbai

Posted: 21 days ago

Job Description

Designation- Trainer

Experience- 2-6 Years

Should Have Skills Of Leadership.

Conduct Induction Programe for new joinees

Should Have Skills Of Leadership.

The person will be responsible for developing the culture for Customer centricity and maintain high Customer Service Standards in the floor.

Will be responsible for training the new team and ensure fully trained staff during New Client on borad .

Will be responsible for training the new and existing agents on menu provided by Client.

Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

Recommendations for product and process development based on customer feedback and analysis of the same.

To maintain MIS (Records) of training and individuals performance

Candidate must have background of Food industry/Restaurants/Hotels etc

Candidate with minimum notice period or immediate joiner are most 

Accent neutralization, soft skills and working knowledge of grammar.

Theoretical knowledge of pronunciation and grammar.
Language/training certifications 

Salary: INR 1,00,000 - 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: HR, Recruitment, Administration, IR
Role Category: HR/ Recruitment / IR
Role: Training Manager
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Location : Marol MIDC - Andheri

candidate who can join in 15 days need to apply

6 days working 

Company Profile

Viva Connect Private Limited
VivaConnect is a Mobile Media Company having India's LARGEST infrastructure for Voice and Missed Call Services.
We manage a daily traffic of over 50 million outbound calls through our pool of 2000 PRI's.

VivaConnect ideates, develops and delivers "AWESOME" mobile initiatives and experiences for Brands, Television Networks and Enterprises creating a POSITIVE BUSINESS IMPACT. We meet the ever-changing & diverse customer needs on their most preferred device, THE MOBILE.

We empower businesses to engage, gratify & analyze their customers across the mobile horizon. Powering BILLIONS of interactions over Voice, Missed Calls, SMS, Email and Mobile Apps.
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Contact Details

Contact Company:Viva Connect Private Limited